Knowledge Base
Astro Loyalty
Retailer Knowledge Base
Recent Articles
Setup New Astro Customer | Shopify POS
1. Click "Add Customer" and enter the new customer's details. 2. Enter in the contact information. Email and phone number are required to enroll. 3. Add their purchase items to the cart. 4. Click the Astro Loyalty button 5. Select Sign Up for Astro ...How to Redeem Offers | Shopify POS
Make sure you are enrolled in Astro Offers before proceeding: How to Enroll in Offers | Astro Offers 1. Add the customer to the sale. 2. Add the items to the sale including the reward item. 3. Click on your Astro Loyalty button. 4. Click the Astro ...Professional Marketing Resources | PIN - The Pet Industry Network
Astro Loyalty is a proud member of PIN, aka The Pet Industry Network and we would like to introduce you to our peers! What is PIN? The Pet Industry Network is comprised of professional service-providers of the pet industry whose abilities, clients, ...Temporary Holding | Update Distributor | Astro Retailer Accounts
What is Temporary Holding? Temporary Holding is intended as a placeholder option. Your distributors can re-assign your programs to Temporary Holding if they do not service your location for that particular brand. Your programs may end up in Temporary ...My Account | Astro Mobile App | Customer View
Visit the My Account menu to review and make changes to your Pet Owner Account. It's a good idea to check with your neighborhood pet shop to get more information about what types of communications they send via each delivery channel. Some pet shops ...
Popular Articles
MFG Sponsored Coupons | Overview
Coupons can only be redeemed on Standard Astro Accounts. At this time, Coupons are not compatible with POS Report style or Nightly Data Feed style Astro Accounts. What are Astro Coupons? An Astro Retailer is a smart retailer! You understand the ...FAQs | Sharing the Love Pet Adoption Programs
Adoption Program FAQs Weekly Webinar You are more than welcome to join us for our Weekly Marketing Webinar, every Thursday at 3pm EST. Our team will go over how to both use and market Adoption Programs to your customers and community. During the ...Mobile App | How to Get Your Customers On your Free Astro Mobile App
The Free Astro Loyalty Consumer Mobile App - How to Get It & Use It What it is... It is a downloadable application for pet owners with Android or iPhone smartphones. It is available in the App Store or the Google Play Store under Astro Loyalty ...Selecting/Updating Distributor and Account Number Information
Only an Admin user can change the Distributor and Account number information. How Do I Select a Different Distributor for a Program that I am Already Enrolled In? Step One: Select Frequent Buyer from the header menu then scroll down to Enrolled. Step ...How to Combine Duplicate/Merge Customer Accounts
If you notice that you have two active customer accounts for the same customer, or if you have a couple that wants to combine their cards onto one customer account you can use the Combine Duplicate PetOwner Accounts feature. This method is ...