Selecting/Updating Distributor and Account Number Information
Only an Admin user can change the Distributor and Account number information.
How Do I Select a Different Distributor for a Program that I am Already Enrolled In?
Step One:
Select Frequent Buyer from the header menu then scroll down to Enrolled.
Step Two:
Scroll down until you find the program you are looking for and select it.
(For this example, I am selecting Addiction & Wishbone)
(For this example, I am selecting Addiction & Wishbone)
Step Three:
Once you are under the program enrollment screen, you will see your current distributor listed under Fulfillment.
Click on the distributor name.
Step Four:
A popup will appear where you can choose another distributor from the options listed and enter your distributor account number in the provided text box.
Select Different Distributor for Multi-Locations:
Step One:
Go to Frequent Buyer Tab and select Enrollment Grid from the drop down menu.
Step Two:
On the Enrollment screen, you will see your additional locations next to the main account. Click on the distributor name for the location that needs updating.
For Companies that have a higher quantity of locations, you can use the drop down menu to select a specific location for better access.
(In this example, Cassie's Store 2 is the main location and Cassie Store 3 is the additional location that needs the distributor/account number updated.)
Step Three:
A popup will appear where you can choose another distributor from the options listed and enter your distributor account number in the provided text box.
Which Distributor Should I Select?
Selecting the proper distributor is very important. Any mistakes here could prevent you from getting credit for the items redeemed through your program.
Make sure that the distributor you select is the distributor that you are currently purchasing those items from. If you make any changes to your purchasing you can update your distributor at any time.
If you are purchasing items from more than one distributor please select the distributor that you are currently purchasing the item from most frequently. Credits should always be sent to your primary distribution partner. If a distributor is currently receiving Frequent Buyer Cards for a particular brand they should also be selected as your fulfillment partner in Astro.
What Should I Do If My Distributor Isn't Listed?
If your primary distributor for a particular brand is not listed please contact your Astro Agent.
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