Credit Report FAQs | Astro Retailers
What Does Unbatched / Uncredited Mean?
When a customer redeems a free good from either a Frequent Buyer Program or an Offer a batch report will start compiling under the Uncredited section of your Distributor Free Goods Credit Status Report or the Distributor Rebate Credit Batches Report. This means that the redemption information has been sent to your selected distributor, but the distributor has not begun the batching process in Astro yet. Theses redemptions are awaiting to be credit from the distributor. If you have any questions about the status of the redemptions listed under Uncredited, we recommend contacting your distributor for more information.
What Does Credited Mean?
The moment your distributors mark a batch as fulfilled, it will appear under the Credited Free Goods section of your Distributor Free Goods Credit Status Report or the Distributor Rebate Credit Batches report. Your distributor will send you a credit memo/invoice in the same manner they did before you started using Astro.
What Is Reconciled?
We recommend comparing your credit memo from your distributor to the credit reports in Astro. Once you are satisfied that your credit memo matches, you can select the option to Reconcile a batch. After you mark a batch report as reconciled it will move over to Reconciled Batches. Your batch reports will be stored here indefinitely just in case you need to reference them again, export a spreadsheet or generate a PDF for your records. The batches will be organized according to month fulfilled and a drop-down menu is provided as a filter to help you keep things organized.
Why Are My Credits Declined?
Your distributor may decline a redemption for various reasons outlined below.
Account Number - The reason for this denial is related to one of two things. You did not add a distributor account number when you enrolled in your Frequent Buyer Program or Offer or you have entered the wrong distributor account number. If you do not know your account number, you will need to contact your distributor rep. Astro does not issue distributor account numbers.
Account Number - The reason for this denial is related to one of two things. You did not add a distributor account number when you enrolled in your Frequent Buyer Program or Offer or you have entered the wrong distributor account number. If you do not know your account number, you will need to contact your distributor rep. Astro does not issue distributor account numbers.
No Purchase History / Incorrect Item - You may have been denied a credit because there is no purchase history between you and your chosen fulfillment partner of the item redeemed. If the item redeemed was purchased through another distributor, you will need select the distributor appropriate for this redemption and resubmit for crediting. Or the item selected for redemption was correct, but you've never purchased this item from the distributor your program is reporting to.
Retailer Name / Address Does Not Match - This means either the store name and/address listed in Astro does not match the information your distributor has on record for your store. An Admin can update the Store Name or Address under Actions > Account Management.
A distributor may enter in additional reasoning for the declined redemption. If you have a questions on why a redemption was declined, we recommend contacting your distributor rep for more information.
If you need to make a correction to a declined redemption and resubmit to a distributor, these articles contain more information:
Retailer View | Distributor Free Goods Fulfillment | Correcting and Resubmitting a Denied Credit for Fulfillment
Retailer View | Distributor Free Goods Fulfillment | Correcting and Resubmitting a Denied Credit for Fulfillment
Related Information:
Related Articles
Billing | Frequently Asked Questions | Astro Retailers
How Do I Update My Credit Card? I Need to Enter in a Credit Card In order to update and make changes to your accounts billing information you must be designated as the Primary Billing Contact. The Primary Billing Contact is generally assigned to the ...Fulfillment Report Accounts on Astro
Account Setup: The setup for all Fulfillment Report accounts on Astro is the same regardless of what POS System Tracking Software you are using. 1. Sign up for a Free Trial account at www.astroloyalty.com/try-astro/ Multiple Stores: If you have ...Astro Coupons | Frequently Asked Questions
1. What are Astro Coupons? Astro Coupons are exclusive digital discounts offered by brands to their established customers through the Astro platform. These coupons are automatically linked to the customer’s Astro Pet Owner account and can, therefore, ...Distributor Free Goods Credit Status Report | Standard Issue
This is the most important report listed under the Reports menu on your Astro account. This is where you will track your Redemption Reports and track your incoming Credits. Only Admin Users can view and manage these reports. Distributor Free Goods ...POS Report Data Dashboard | Fulfillment Report Accounts
Only retailers set up as a Fulfillment Report account have access to this Report option. POS Report Data Dashboard: 1. As an Admin user, go to Reports. 2. Click on POS Reports Status Dashboard. 3. You will see several steps here that your report goes ...