Frequent Buyer Frequently Asked Questions | Astro Retailers

Frequent Buyer Frequently Asked Questions | Astro Retailers

How do I enroll in Frequent Buyer Programs?

In order to start ringing up your customer's purchases in Astro, you'll need to enroll in the Frequent Buyer programs.
As an Admin user, at the top of your account is a Frequent Buyer button.
Select Available Astro Frequent Buyer from the drop down menu.
Select the program(s) you wish to participate in and select the Enroll button.


What Should I Do If A Program Isn't Listed?

It is possible that your store has already enrolled in the frequent buyer program, therefore no longer listed on your Available Frequent Buyer list. Be sure to check your Frequent Buyer > Enrolled list, if you do not see the program you are looking for. 
If you still do not see the program you are looking for or if that manufacturer is not on Astro,  please contact support@astroloyalty.com.

How to I change my distributor on a Frequent Buyer program?

You can update the distributor option on your Frequent Buyer programs at any time directly on your Astro Loyalty account! Go to Frequent Buyer > Enrolled, select the program that needs updating and click on the distributor name under Program Fulfilment. 


Which Distributor Should I Select?

Warning
Selecting the proper distributor is very important. Any mistakes here could prevent you from getting credit for the items redeemed through your program. 

Make sure that the distributor you select is the distributor that you are currently purchasing those items from. If you make any changes to your purchasing you can update your distributor at any time.

If you are purchasing items from more than one distributor please select the distributor that you are currently purchasing the item from most frequently. Credits should always be sent to your primary distribution partner. If a distributor is currently receiving Frequent Buyer Cards for a particular brand they should also be selected as your fulfillment partner in Astro.

What Should I Do If My Distributor Isn't Listed?

If your primary distributor for a particular brand is not listed please contact our Support team; support@astroloyalty.com. 

Why is my distributor listed as Temporary Holding?

Temporary Holding is intended as a placeholder option. Your distributors can re-assign your programs to Temporary Holding if they do not service your location for that particular brand. Your programs may end up in Temporary Holding if a distributor you were using has been removed from a brand's programs as well. Redemptions do not get sent for processing when in Temporary Holding, these redemptions are basically sitting in 'Limbo' until a distributor is selected for that program. Once a distributor is selected, any redemptions that have occurred will then be moved out of Temporary Holding and sent to the distributor chosen to process them. 

AlertInfo
Make sure to update any programs listed under Temporary Holding distribution in order to receive credit. How to Update Frequent Buyers from Temporary Holding? | Astro Retailers

What Should I Do If a Program Requires Permission?

If a program requires permission it is up to the retailer to contact their brand rep and request permission to manage the program through Astro. Once, the retailer has received permission to administer the program it must be provided to their Astro Agent in writing. After this has been received, the Astro Agent will activate the Frequent Buyer Program.

How do customers who buy food at different retail stores track their purchases?

Only purchases made at your store(s) will count towards the Astro Frequent Buyer at your store(s). If a customer wants to shop at different competing retail locations they will need to open up an Astro account at each store, and the frequent buyer cards on those accounts would track separately. This is done to keep customers from buying items from another retailer and then coming to your store to redeem their free item.