Temporary Holding | Update Distributor | Astro Retailer Accounts
What is Temporary Holding?
Temporary Holding is intended as a placeholder option. Your distributors can re-assign your programs to Temporary Holding if they do not service your location for that particular brand. Your programs may end up in Temporary Holding if a distributor you were using has been removed from a brand's programs as well. Redemptions do not get sent for processing when in Temporary Holding, these redemptions are basically sitting in 'Limbo' until a distributor is selected for that program. Once a distributor is selected, any redemptions that have occurred will then be moved out of Temporary Holding and sent to the distributor chosen to process them.
List of Programs in Temporary Holding:
If you have any programs in Temporary Holding, when logging into Astro you will be prompted to update those programs.
You can easily view all programs that have Temporary Holding and update them from the Frequent Buyer menu as well. This list will show all programs, not just Frequent Buyer, that are in Temporary Holding.
1. Go to the Frequent Buyer menu.
2. Select Temporary Holding Enrollment Grid.
3. Click on Temporary Holding
If you are a Muti-location account, the Admin user will be able to update all locations that have Temporary Holding.
4. Select the Distributor. If the distributor requires an account number, enter that number in the second field. Click Save Selection when finished.
This will move any uncredited redemptions to the distributor you selected to process for credit as well.
Checkout Pop-up:
When ringing up a customer under Checkout, if you add an item that is on a program that is currently under Temporary Holding you will get this pop-up.
1. Click on the link listed in the pop-up.
2. This will open a new window. Click on that tab and click on Temporary Holding.
3. Select the Distributor. If the distributor requires an account number, enter that number in the second field. Click Save Selection when finished.
This will move any uncredited redemptions to the distributor you selected to process for credit.
Related Articles
How to Update Distributor for Retail.Pet Programs | Astro Retailers
If you already have an account with Astro Loyalty or just recently signed up for an account, make sure that you are enrolled and have the correct distirbutors listed on these programs. How to Update Distirbutor: 1. In your Astro account, go to the ...Astro Coupons | Credit Reimbursement
Coupons can only be redeemed on Standard Astro Accounts. At this time, Coupons are not compatible with POS Report style or Nightly Data Feed style Astro Accounts. Astro Coupons Credit Reimbursement: Redemptions for Coupons are automatically reported ...Updating Distributor & Account Number | Astro Offers
Only an Admin user can change the Distributor and Account number information. 1. Select Offer from the header menu then scroll down to Enrolled. 2. Select the Offer you want to update. 3. You will see your current distributor listed under ...Retailer Fulfilled
Here at Astro we offer a couple of different fulfillment types to meet the needs of our manufacturers and retailers. Fulfillment types indicate how your credits will be fulfilled and who is responsible for ensuring the retailer gets their credits. ...Astro Coupons | Opting Out Of or Opting Back In to a MFG Sponsored Coupon
Coupons can only be redeemed on Standard Astro Accounts. At this time, Coupons are not compatible with POS Report style or Nightly Data Feed style Astro Accounts. Astro Coupons Are Different! Astro Coupons were designed to help brands communicate ...