Temporary Holding | Update Distributor | Astro Retailer Accounts
What is Temporary Holding?
Temporary Holding is intended as a placeholder option. Your distributors can re-assign your programs to Temporary Holding if they do not service your location for that particular brand. Your programs may end up in Temporary Holding if a distributor you were using has been removed from a brand's programs as well. Redemptions do not get sent for processing when in Temporary Holding, these redemptions are basically sitting in 'Limbo' until a distributor is selected for that program. Once a distributor is selected, any redemptions that have occurred will then be moved out of Temporary Holding and sent to the distributor chosen to process them.
List of Programs in Temporary Holding:
If you have any programs in Temporary Holding, when logging into Astro you will be prompted to update those programs.
You can easily view all programs that have Temporary Holding and update them from the Frequent Buyer menu as well. This list will show all programs, not just Frequent Buyer, that are in Temporary Holding.
1. Go to the Frequent Buyer menu.
2. Select Temporary Holding Enrollment Grid.
3. Click on Temporary Holding
If you are a Muti-location account, the Admin user will be able to update all locations that have Temporary Holding.
4. Select the Distributor. If the distributor requires an account number, enter that number in the second field. Click Save Selection when finished.
This will move any uncredited redemptions to the distributor you selected to process for credit as well.
Checkout Pop-up:
When ringing up a customer under Checkout, if you add an item that is on a program that is currently under Temporary Holding you will get this pop-up.
1. Click on the link listed in the pop-up.
2. This will open a new window. Click on that tab and click on Temporary Holding.
3. Select the Distributor. If the distributor requires an account number, enter that number in the second field. Click Save Selection when finished.
This will move any uncredited redemptions to the distributor you selected to process for credit.
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