How to Enroll in Frequent Buyer Programs
3. Enroll In Programs from Astro Loyalty on Vimeo.
First we will go over how to enroll in programs as a single location then we will go over how to enroll in programs as a multi-location account.
In order to enroll in Frequent Buyer programs on Astro you will need to be logged in as an Administrator.
Enrolling in Frequent Buyer Programs as a Single Location Account:
Click on the Frequent Buyer menu and select Available Astro Frequent Buyer.
At the top of the list you will see several filters that you can apply to narrow your program search, Manufacturer, Category, Pet Type, and Fulfillment Option.
Once you see a program you would like to participate in click on the blue title link. Now you will be able to view the program details. (i.e Stella and Chewy's selected)
Review the program's rules under Program Information and Terms and Conditions. The sub-program categories will be listed below Program Cards. When you scroll down to the very end of the program card list you will see where you can export a product list or a barcode list if you need them. Once you are enrolled in the program these exports will still be accessible to you.
If you would like to enroll click the red Enroll button.
If you changed your mind you can select Back to return to the list of available programs.
This will create a pop-up that will allow you to select the name of your distributor from the drop-down menu provided. This menu will only show you distributors that are within your delivery range and that have agreed to receive reports for this program. Choose your distributor from the drop-down menu and then enter the account number your distributor assigned to you on the line provided and select I Agree.
If you do not see your distributor listed as an option select "Temporary Holding Distributor" and contact firstname.lastname@example.org. This is a temporary place holder which will allow you to start using the program while we go through the necessary steps to add your distributor to the program. It is very important that you do not choose an incorrect distributor while enrolling, so if you are unsure please ask.
Some distributors require an account number in order to enroll with them. Even if your distributor does not we still recommend adding one because it helps your distributor process your credits quickly and accurately. If you are uncertain as to what your distributor account number is please contact your distributor or reference one of your recent invoices.
Once you have enrolled you will be redirected to your Enrolled list so you can see all the programs you are currently enrolled in. To enroll in more programs you will need to start over from Step One and select Available Astro Frequent Buyer from the Frequent Buyer menu.
Enrolling in Frequent Buyer Programs as a Multi-Location Account
Go through Steps One through Five for a single location while logged into your main location.
Select Frequent Buyer Enrollment Grid from the Frequent Buyer Menu.
Use the drop-down menu at the top of the page to show either all locations or a the specific location that you wish to enroll in their programs. If you choose a specific location the programs your main location is enrolled in will still show up alongside so you can quickly go down the line and enroll your other locations in the same programs.
Update: You can now select a specific program from the Programs drop-down menu at the top of the screen so you can focus in on one program while enrolling all of your stores. This is helpful if you have been on Astro for awhile and you just want to enroll your stores in a new program that just came out.
Update: If one of your sublocations does not have access to a program that the rest of your stores do the grid will say Unavailable. This can happen if only some of your stores were approved for a Private program, or one of your stores is in a State where a particular program is not available.
Make sure to assign the store specific distributor account numbers to each locations programs. Astro will auto-populate these account numbers as you enroll in programs with the same distributor.
What Should I Do If a Program Requires Permission?
If a program requires permission it is up to the retailer to contact their rep and request permission to manage the program through Astro. Once, the retailer has received permission to administer the program it must be provided to their Astro Agent in writing. After this has been received, the Astro Agent will activate the Frequent Buyer Program.
What Should I Do If A Program Isn't Listed?
How do customers who buy food at different retail stores track their purchases?
Only purchases made at your store(s) will count towards the Astro Frequent Buyer at your store(s). If a customer wants to shop at different competing retail locations they will need to open up an Astro account at each store, and the frequent buyer cards on those accounts would track separately. They will also not be able to use Astro to track any online purchases. This is done to keep customers from buying items from another retailer and then coming to your store to redeem their free item.