Training Tools
Indie Support Chat | Astro Retailers
COMING SOON! Meet Indie Chat Inside the Command Center, you’ll meet Indie — our Meow-It-All shop cat. Indie Chat (yes… Chat is French for Cat ?) is built for those moments when: You need an answer fast You don’t have time to search for an article ...
Astro Command Center Dashboard | Astro Retailers
Welcome to Your Astro Command Center The Astro Command Center is your store’s central hub for everything happening within your Astro account. Whether you interact with Astro directly or through your POS integration, the Command Center gives you a ...
Pricing | Astro Retailers
Frequent Buyer: Astro's Frequent Buyer Engine is a digital platform to manage all of your manufacturer sponsored Frequent Buyer Programs. Astro works to integrate and streamline the Frequent Buyer process by linking retailers directly to their ...
Redemption Reward Issues FAQ | Astro Retailers
Common Issues or Questions about Redemptions: Frequent Buyer and Offers: Why can't I redeem the reward my customer wants? This could be a few reasons. The most common is that the program is based on Least Value Free. The items available for ...
Astro Loyalty Training Videos | Astro Retailers
Astro Loyalty Training Videos These videos will go over everything from enrolling in programs, adding customers, checking out customers, automated reporting, adding employee users, and how to access our help desk. 1. Account Set Up 2. Add Employee ...
Astro Loyalty Access Troubleshooting | Login Issue | Astro Retailers
If you are unable to get into Astro to record a customer's purchase for any reason, print the customer's receipt and set it off to the side so you can add their purchase to their Pet Owner account when you regain access to Astro! If you are ...
Astro Loyalty General Questions | Astro Retailers
What sets Astro apart from the competition? Here at Astro, we are Pet People with years of experience in the pet industry. We have come together to design a platform specifically for independent pet retailers. We provide a comprehensive approach to ...
Activating Your Astro Account | Retailers
Astro Account Types & Add-ons Astro allows you to activate services a la cart so you can build the loyalty program that makes the most sense for your business. Here are your options and what they entail. Astro Offers-Only Account Membership Cost: ...