Astro allows you to activate services a la cart so you can build the loyalty program that makes the most sense for your business. Here are your options and what they entail.
Astro Offers-Only Account
Membership Cost: Free
An Astro Offers-Only Account will grant you access to exclusive promotions and deals that you can share with your customers. These include BOGOs and Dollars Off Rebates that your customers can redeem within one visit to your store. Astro Offers is a great tool to introduce your customers to new products and they reward loyal customers with discounts on their favorite products.
If you decide later that you want to add Frequent Buyer or one of the Custom add-ons to your account you can do so from Actions > Billing Information.
Diamond/TOW (Taste of the Wild)-Only Account
Membership Cost: Free
This is considered a "Restricted" account and will only give you access to specific Frequent Buyer Programs offered by Diamond for their Taste of the Wild and Prey product lines. You cannot use Astro Offers, other Frequent Buyer programs, Sharing The Love, Astro Coupons, or Astro Vouchers.
This account gives you everything included in an Offers-Only Account plus it provides the foundation of your loyalty program by also giving you full access to Astro's Frequent Buyer platform. These are the Buy 10, Buy 12, Buy 8, etc - Get 1 Free programs offered by our brand partners and fulfilled by your distributors.
This type of account also gives you access to Astro's free 'Sharing The Love' Adoption Reward programs as well as Astro Coupons, Astro Vouchers, and the before-mentioned Astro Offers.
You have the option to add Astro Custom Programs and/or Astro Points to this account for additional membership fees.
Full Account Add-ons
Add-ons can only be added to accounts who have activated for Frequent Buyer.
Add Astro Custom Programs
Membership Cost: + $20 per location
Custom Programs allows you to design your own in-store loyalty programs such as "Pre-Paid Cards" "Cash Back Rewards" or "Buy X Get 1 Free" on specific services such as a Dog Wash or Grooming Services. My Custom Programs
Add Astro Points
Membership Cost: + $15 per location
This will give you access to Astro's Foundational Points platform and allow you to award any customer purchase or action with points, giving your customers the ability to redeem those points for your chosen rewards. Loyalty Points
TIP: You can pair your Foundational Points Platform with the Astro Marketing Suite and create new ways to award and reward your customers based on their Lifetime Points Earned or how they are Tagged in your system. (The Astro Marketing Suite has its own membership that is related to the number of your customers rather than the number of your locations.)
Activating Your Account from Free Trial
To change from Free Trial to Active, do the following:
Go to Activate Full Version, and select it.
Or go to your Actions menu at the top tool bar, then scroll down and select Billing Information.
Checking just the box for Astro Offers will activate an Offers-Only Account, which is Free.
Checking Frequent Buyer will grant you access to Frequent Buyer,'Sharing The Love' Adoption Rewards, Astro Coupons, and Astro Vouchers.
You can add Custom Programs and/or Astro Points to a Frequent Buyer activated Account.
The Astro Marketing Suite is a separate membership whose activation is located under the Marketing menu. Pricing | Marketing Suite
Only check the program features that you need
Keep in mind that if you do not check the boxes to activate for Frequent Buyer, Custom Programs, or Loyalty Points they will no longer be available to you in your account. If you want to utilize any of those programs please be sure to select them during activation.
If you want to use Astro for just Taste of the Wild then Diamond will cover the cost of your membership. You will need to activate for Diamond TOW Only by clicking the red button. You will only be able to use Astro to track and report their Taste of the Wild and Prey programs. You will not have access to Astro Offers or Sharing The Love. If you decide you want to activate a full Astro account later you can do so.
Account Activation Step 2
Enter your payment method. This will be the payment method that we keep on file. It can be updated at anytime by going to “Actions” and then “Billing Information”. Once you have entered your payment information select Continue to Confirmation.
Enter in your credit card information
Step 3 Astro Terms & Conditions
The Astro Loyalty Retailer Terms & Conditions will be displayed. Read through them and print them if you like. Check the I agree to the terms and conditions box and select Continue.
You will be asked to verify your account selections one last time. If everything is correct, select Activate Account. Account Activation Complete will open.
Welcome to the Astro Alliance of Independent Retailers!
How to Activate a Full Astro Account from a Restricted Account
At the top of your Astro homescreen, just below the Astro logo you will see a light pink banner that says "Restricted Account - Click for Details". Click on that pink banner.
This opens up a page that looks like this:
The second to the last sentence says "To activate the full version of Astro Loyalty and participate in all Manufacturer Frequent Buyer programs, Click Here. Click where it says "Click Here".
This brings you to this screen where you can choose the services that you want to add to your subscription and enter your credit card information.
Astro Frequent Buyer and Offers will already be checked for you. If you want to add additional services such as Custom Programs or Loyalty Points you can check those boxes as well.
Once you have all your information added and your services checked click Continue to Confirmation.
This will take you to where you can review Astro's Terms & Conditions. You can print this page in order to save it for your records if you would like to. You will also be able to review the services you choose and the credit card info you entered. Once you are satisfied everything was entered correctly you can select Activate Account.
The Admin user you were logged in as while activating will now be your Primary Billing Contact. This Admin will have access to the Billing section of the Actions menu and will be who we email if there are any issues with the credit card on file.
Only an Admin user can change the Distributor and Account number information. 1. Select Offer from the header menu then scroll down to Enrolled. 2. Select the Offer you want to update. 3. You will see your current distributor listed under ...
Astro Loyalty Training Videos Full Training Video This video covers everything you need to know about Astro so you can start using it today, and it is timestamped to help you find what you need help with right away. 1. Account Set Up Related ...
If you are unable to get into Astro to record a customer's purchase for any reason, print the customer's receipt and set it off to the side so you can add their purchase to their Pet Owner account when you regain access to Astro! If you are ...
Coupons can only be redeemed on Standard Astro Accounts. At this time, Coupons are not compatible with POS Report style or Nightly Data Feed style Astro Accounts. Astro Coupons Credit Reimbursement: Redemptions for Coupons are automatically reported ...
My Astro Web Page The My Astro Web Page is included with your Standard Astro Loyalty Account and if free for you to use to share information about your store with your customers. The My Astro Web Page itself is not editable, but it does update ...