You must be enrolled in a Breeder program in order to see some of the account options. How does a Breeder Program function on Astro? When you add a customer to Astro they are automatically designated as a PetOwner. Only customers who are designated ...
How to Delete a Customer: 1. Select the Customers tab at the top of your Astro account. 2. Search for the customer and select their account. 3. Scroll down to the bottom of the account page and select Delete Account. It will ask to confirm to ...
How to Convert a Pet Owner account to an Employee Account You must be enrolled in an Employee Feeder program in order to see the Employee account options. Converting via Checkout: 1. Go to Checkout. 2. Lookup their account and select. Or create a new ...
This article is for onboarding new retailer's customers. Uploading customer lists is done when a retailer first joins Astro and has a blank account. We can only upload one list, so make sure the list has the correct customer's information to the best ...
Your customer list is located under the Customers menu at the top of your Astro homepage. You will now see your complete customer list. If you have multiple locations the customer list will look a little different depending on which location you are ...
You may come across Pet Owner accounts with incomplete customer information. That's okay! Incomplete customer information can be filled in at any time. The email address and phone number serve as unique identifiers to keep customers from being ...
How to Create a Pet Owner Account for a New Customer: The video above shows how to add a new customer prior to the launch of the Astro Marketing Suite. The main difference between what you see in the video and how it works now is where the Add ...