To the right you will see the number of coupons issued, which in this case translates to 1 coupon per customer, and the number of communications currently pending. Below the coupon it will state the dates between which the coupon is valid and redeemable. In the example above, the coupon will become Active on 03/05/2020 and customers have until 03/31/2020 to come into your store to redeem them.
The email communication to your customers is what launches the Coupon, so pay close attention to the date it states the coupons will be emailed. In the example above it states to the right in red "Coupons will be emailed and active on 03/05/2020". If you are viewing a Pending Coupon it means the communications are queued and ready to go out. If you Decline the coupon those communications will be halted, if you Accept they will eventually be sent on the date stated. Once those communications go out to your customers the Coupon is considered Active and you can no longer change your Decline/Accept status.
Click on the blue title of the Coupon to open it's details.
Let's start with some key details before we dive into how to Accept or Decline.
The distributor associated with the MFG (manufacturer) coupon will be the same distributor that you have chosen to report that MFG's Frequent Buyer Program to. If you want to change this you can by clicking the name of the distributor the coupon is currently set to report to.
In the example above Midtown Pet Supply is reporting their Monster Naturals Frequent Buyer Program to Pet Food Distributors for all of their locations, therefore their Monster Naturals MFG Coupon is set to report to Pet Food Distributors once redemptions are made.
Multiple Location Account: If you have a multiple-location account and several of your locations are reporting the corresponding Frequent Buyer Program to different distributors then the MFG Coupon will mirror those fulfillment selections and the coupon will report to those different distributors as well based on the location of redemption.
Astro Coupon Details
Here you will see the number of coupons that are pending. In most cases coupons are issued one per customer, and this number will more than likely be less than your total number of customers. The coupon will tell you why these customers were chosen for this coupon, and the coupon can only be issued to these customers.
Below the number of pending coupons there is a link to Export Customers. Clicking this link will generate an excel file that lists your specific customers who will be sent the Astro MFG Coupon on the Coupon's start date. The export will include the Location name, location's City, location's State, the customer's First Name, Last Name, Email Address, Coupon Code (they are unique to each customer), the Coupon Status and the distributor Fulfillment option currently chosen for each location.
Example of Customer Export Multiple Location Account: If you need to change a Location's Fulfillment you can do so by logging into that location directly, as an Admin, then going to the Offers menu and selecting MFG Sponsored Coupons. From here you can click on the title of the Coupon to open its details, then click on the name of the Fulfillment partner currently chosen to open the pop-up allowing you to choose a new distributor. At this point it may be a good idea to check your corresponding Frequent Buyer enrollment to make sure that program is reporting to your proper distributor.
Coupon Status per Customer
- Pending - Decline or Accept has not been selected and the start date for the coupon has not yet approached.
- Ready - Accept was selected and the start date for the coupon has not yet approached.
- Declined - Declined was selected. If a coupon was Declined the status will say Declined whether or not the start date of the coupon has passed.
- Active - The Coupon is fully Active and is redeemable by that customer. A coupon activates if Accept was selected, or Decline was not selected prior to the date of Activation.
- Redeemed - The Customer has redeemed the coupon.
If you want to run your own campaign using the Marketing Suite
please make sure that you are only
contacting the customers on this list since they are the only ones invited to participate. Remember, these coupons are targeted so they were designed to either thank
existing customers or to welcome back
former customers of a particular brand.
Export Product List
The items promoted in the coupon will influence your decision as to whether or not your store will be able to participate. The Coupon will list out most of the items included, but to see the full list you may need to click Export Product List. This link will be at the very bottom of the list of items visible below the Coupon so you may need to scroll down to see it.
This particular example shows a Rebate Coupon, or a Dollars Off Coupon, so beside each item listed you will see the $OFF amount that will be rewarded to the chosen customers who purchase those items while the coupon is valid.
How to Decline a Pending Coupon
Now that you have reviewed the Program's Fulfillment, and examined the list of chosen Customers and the Product List of included items you can make your decision on whether or not you will Accept or Decline. For demonstration purposes we will start with Decline.
To Decline a Pending Coupon click the red button that says X Decline Coupon. This will generate the following pop-up where you can choose a reason for declining the coupon. You have two choices, ( 1 ) I do not stock this product or ( 2 ) Other. Once you have your reason selected you can select I wish to decline. If you changed your mind you can click I do not wish to decline to return to the coupon.
Decline Coupon Pop-up with Reason Selected
When you decline a coupon the MFG will be contacted and given your reason. At this point your MFG rep may reach out to you to offer you some support, or to find out exactly why you were not interested in participating and possibly see what they can do in the future to make their coupons more enticing to you and your customers.
Once your Coupon has been Declined all pending communications are halted and the coupon's status will be Declined.
When you expand the details on your now declined coupon you will see the following. Notice that the coupons show that they are declined, but you still have the option to Accept if you were to change your mind.
How to Accept a Pending Coupon
Whether you initially Declined a Coupon or you have decided to Accept right away, the coupon will technically remain Pending until the date the communication is sent to your customers via Astro and the Coupon becomes Active. This means that you could change your mind, and then change it back again. The default though will always be Accept if you chose to do nothing.
To Accept the Coupon click the green Accept Coupon button. This will pop you back over to your master list of MFG Coupons and you will see that the Communication that announces the release of the Coupon is Pending, or queued to send. This means that once those communications go out the Coupon will become Active.
If you were to click on the blue title of the coupon to expand its details you would see the following.
Accepted Pending Coupon
As long as your Coupon is Pending you still have the option to Decline the Coupon.
Once that start date arrives you will not longer be able to change a Coupons status from Declined to Accepted or from Accepted to Declined.
If you need to review the details of your coupon before, during, or after it has gone Active you can find it by selecting Offers from your header menu and selecting MFG Sponsored Coupons.