Astro Coupons | Opting Out Of or Opting Back In to a MFG Sponsored Coupon

Astro Coupons | Opting Out Of or Opting Back In to a MFG Sponsored Coupon

Coupons can only be redeemed on Standard Astro Accounts. At this time, Coupons are not compatible with POS Report style or Nightly Data Feed style Astro Accounts.

Astro Coupons Benefit All!

Astro Coupons were designed to help brands communicate targeted promotions to your customers while still directing them to redeem those promotions at your store. In the past, if a vendor wanted to send out campaigns to customers they had to use either paper coupons or vouchers, or online promotions. These methods either drew customers away from your store completely, or they showed up unannounced blindsiding you during the checkout process...
Surprise!! Your customer has a $10 Off Paper vendor coupon they printed at home and they expect you to redeem it for them. The ink has smudged, and it's hard to tell whether it is still valid, and it is even harder to tell where you will need to send it in order to be reimbursed. You want to keep your customer happy so you redeem the coupon for them. Hopefully you will be able to get your $10 back, but in the back of your mind you're thinking worst case I'll eat it. Well that's not fair! How did this coupon help you? It didn't.

Astro Coupons are different! 

  1. Astro Coupons benefit the Vendor - they can offer special promotions to their existing Frequent Buyer customers, and they can send targeted campaigns that get results.
  2. Astro Coupons benefit the Customer - they receive personalize promotions from the brands they already love and they have the convenience of redeeming them at your store.
  3. Astro Coupons benefit you, the Retailer - they are only redeemable at your store, their publications are orchestrated and spread out so a full month will pass before the new group of coupons are announced, their publications are announced well ahead of time so you can prepare, the vendor handles the marketing and delivery of the coupon so your customers are already in the know, and best of all your reimbursement for coupons issued is guaranteed since they are reported to your chosen distributor via Astro.
Astro's number one goal is to keep your customers walking through your door. Astro will always provide you with an adequate window of time to decide whether or not you want to participate, or are able to participate, in an Astro Coupon. 
You will always have at least 1 Week or more to decide whether to Decline or Accept a Pending Coupon.

Notification Process Concerning the Release of New Coupons

To make sure you are fully aware of an approaching Astro Coupon we will both email the Admins on your Astro Account and we will generate a pop-up that will great you upon signing into your Astro Account as an Admin. 

Pending MFG Coupons Pop-up

If you do not see the following pop-up on your Astro Account check the following.
  1. Make sure you are logged into your Astro Account as an Admin User. This is most likely the original User that was created when you first registered for Astro.
  2. If you have a Multiple-Location Astro Account make sure you are logged in as a Master Admin associated with your Primary/Parent Location.
  3. Click the ASTRO logo located at the top left of your header menu beside Frequent Buyer. This will bring you back to the main landing screen (which is the screen where you see the happy dog wearing goggles enjoying a grand adventure). This is the screen that the pop-up lives on. 
Pending Coupon Notification Pop-Up
If you have a Multi-Location account only Master Admins associated with the Parent/Master Account will see this pop-up upon logging in to Astro. There currently is no way to opt-out at some locations and opt-in at others. So if you, as a Multiple Location Account decides to Accept the Pending Coupon all of your stores will therefore Accept the Coupon.
To proceed to the Coupon click the Click Here to Review button on the pop-up. 

Coupon Details while Pending

There are two possible options while a coupon is still Pending, Accept or Decline.

Your default status is Accept. So if you do nothing between now and the time the coupon becomes Active then your chosen customers will receive the communication and the coupon will be Active at your store.

Upon clicking the Click Here to Review button on the Pending Coupon Notification Pop-up you will find yourself on the following screen. 


To the right you will see the number of coupons issued, which in this case translates to 1 coupon per customer, and the number of communications currently pending. Below the coupon it will state the dates between which the coupon is valid and redeemable. In the example above, the coupon will become Active on 03/05/2020 and customers have until 03/31/2020 to come into your store to redeem them. 
The email communication to your customers is what launches the Coupon, so pay close attention to the date it states the coupons will be emailed. In the example above it states to the right in red "Coupons will be emailed and active on 03/05/2020". If you are viewing a Pending Coupon it means the communications are queued and ready to go out. If you Decline the coupon those communications will be halted, if you Accept they will eventually be sent on the date stated. Once those communications go out to your customers the Coupon is considered Active and you can no longer change your Decline/Accept status. 

Click on the blue title of the Coupon to open it's details. 


Let's start with some key details before we dive into how to Accept or Decline. 

Program Fulfillment 

The distributor associated with the MFG (manufacturer) coupon will be the same distributor that you have chosen to report that MFG's Frequent Buyer Program to. If you want to change this you can by clicking the name of the distributor the coupon is currently set to report to.

In the example above Midtown Pet Supply is reporting their Monster Naturals Frequent Buyer Program to Pet Food Distributors for all of their locations, therefore their Monster Naturals MFG Coupon is set to report to Pet Food Distributors once redemptions are made. 

Multiple Location Account: If you have a multiple-location account and several of your locations are reporting the corresponding Frequent Buyer Program to different distributors then the MFG Coupon will mirror those fulfillment selections and the coupon will report to those different distributors as well based on the location of redemption. 

Astro Coupon Details

Here you will see the number of coupons that are pending. In most cases coupons are issued one per customer, and this number will more than likely be less than your total number of customers. The coupon will tell you why these customers were chosen for this coupon, and the coupon can only be issued to these customers. 

Export Customers

Below the number of pending coupons there is a link to Export Customers. Clicking this link will generate an excel file that lists your specific customers who will be sent the Astro MFG Coupon on the Coupon's start date. The export will include the Location name, location's City, location's State, the customer's First Name, Last NameEmail Address, Coupon Code (they are unique to each customer), the Coupon Status and the distributor Fulfillment option currently chosen for each location. 
Example of Customer Export
Multiple Location Account: If you need to change a Location's Fulfillment you can do so by logging into that location directly, as an Admin, then going to the Offers menu and selecting MFG Sponsored Coupons. From here you can click on the title of the Coupon to open its details, then click on the name of the Fulfillment partner currently chosen to open the pop-up allowing you to choose a new distributor. At this point it may be a good idea to check your corresponding Frequent Buyer enrollment to make sure that program is reporting to your proper distributor.

Coupon Status per Customer

  1. Pending - Decline or Accept has not been selected and the start date for the coupon has not yet approached.
  2. Ready - Accept was selected and the start date for the coupon has not yet approached.
  3. Declined - Declined was selected. If a coupon was Declined the status will say Declined whether or not the start date of the coupon has passed.
  4. Active - The Coupon is fully Active and is redeemable by that customer. A coupon activates if Accept was selected, or Decline was not selected prior to the date of Activation. 
  5. Redeemed - The Customer has redeemed the coupon.
If you want to run your own campaign using the Marketing Suite please make sure that you are only contacting the customers on this list since they are the only ones invited to participate. Remember, these coupons are targeted so they were designed to either thank existing customers or to welcome back former customers of a particular brand. 

Export Product List

The items promoted in the coupon will influence your decision as to whether or not your store will be able to participate. The Coupon will list out most of the items included, but to see the full list you may need to click Export Product List. This link will be at the very bottom of the list of items visible below the Coupon so you may need to scroll down to see it.



This particular example shows a Rebate Coupon, or a Dollars Off Coupon, so beside each item listed you will see the $OFF amount that will be rewarded to the chosen customers who purchase those items while the coupon is valid. 

How to Decline a Pending Coupon

Now that you have reviewed the Program's Fulfillment, and examined the list of chosen Customers and the Product List of included items you can make your decision on whether or not you will Accept or Decline. For demonstration purposes we will start with Decline. 

To Decline a Pending Coupon click the red button that says X Decline Coupon. This will generate the following pop-up where you can choose a reason for declining the coupon. You have two choices, ( 1 ) I do not stock this product or ( 2 ) Other. Once you have your reason selected you can select I wish to decline. If you changed your mind you can click I do not wish to decline to return to the coupon. 
Decline Coupon Pop-up with Reason Selected
When you decline a coupon the MFG will be contacted and given your reason. At this point your MFG rep may reach out to you to offer you some support, or to find out exactly why you were not interested in participating and possibly see what they can do in the future to make their coupons more enticing to you and your customers. 

Once your Coupon has been Declined all pending communications are halted and the coupon's status will be Declined. 
Declined Coupon
When you expand the details on your now declined coupon you will see the following. Notice that the coupons show that they are declined, but you still have the option to Accept if you were to change your mind. 

Declined Coupon

How to Accept a Pending Coupon

Whether you initially Declined a Coupon or you have decided to Accept right away, the coupon will technically remain Pending until the date the communication is sent to your customers via Astro and the Coupon becomes Active. This means that you could change your mind, and then change it back again. The default though will always be Accept if you chose to do nothing. 

To Accept the Coupon click the green Accept Coupon button. This will pop you back over to your master list of MFG Coupons and you will see that the Communication that announces the release of the Coupon is Pending, or queued to send. This means that once those communications go out the Coupon will become Active.
Accepted Coupon
If you were to click on the blue title of the coupon to expand its details you would see the following. 
Accepted Pending Coupon
As long as your Coupon is Pending you still have the option to Decline the Coupon.

Once that start date arrives you will not longer be able to change a Coupons status from Declined to Accepted or from Accepted to Declined. 

Additional Info

If you need to review the details of your coupon before, during, or after it has gone Active you can find it by selecting Offers from your header menu and selecting MFG Sponsored Coupons



Once the end date of the coupon has passed it will no longer show up under MFG Sponsored Coupons just like an expired Astro Offer no longer shows up under your list of Enrolled or Available Offers

Multiple Location Accounts

This is a recap of the information mentioned throughout the article that pertains to Multiple Location Accounts. This mostly has to do with the fulfillment of your Astro MFG Coupon since your locations may be reporting that MFG's redemptions to different fulfillment partners. 

If you have a multiple-location account and several of your locations are reporting the corresponding Frequent Buyer Program to different distributors then the MFG Coupon will mirror those fulfillment selections and the coupon will report to those different distributors as well based on the location of redemption. 
You can change a Location's Fulfillment by logging into that location directly, as an Admin, then going to the Offers menu and selecting MFG Sponsored Coupons. From here you can click on the title of the Coupon to open its details, then click on the name of the Fulfillment partner currently chosen to open the pop-up allowing you to choose a new distributor. At this point it may be a good idea to check your corresponding Frequent Buyer enrollment to make sure that program is reporting to your proper distributor.

Remember: Each Coupon's default fulfillment will reflect the way a location is enrolled in the related Frequent Buyer Program. If Location F is reporting Monster Naturals Frequent Buyer to Pet Food Distributors then Location F's Monster Naturals Coupon redemptions will automatically report to Pet Food Distributors unless otherwise changed. 
If one of your locations was not enrolled in the Frequent Buyer Program that is related to the Coupon you Accepted then your Coupon's Fulfillment for that location will be Temporary Holding. Temporary Holding is not a real distributor so you will need to edit that Coupon's Fulfillment (see directions above in yellow). This will not affect the location's Frequent Buyer enrollment for that manufacturer and they will remain un-enrolled in the Frequent Buyer program unless you decide to change that.


    • Related Articles

    • MFG Sponsored Coupons | How to Redeem a Coupon with a RestAPI Style POS Integration

      Coupons can only be redeemed on Standard Astro Accounts. At this time, Coupons are not compatible with POS Report style or Nightly Data Feed style Astro Accounts. The information in this article applies to retailers who are using a RestAPI style POS ...
    • MFG Sponsored Coupons | Overview

      Coupons can only be redeemed on Standard Astro Accounts. At this time, Coupons are not compatible with POS Report style or Nightly Data Feed style Astro Accounts. What are Astro Coupons? An Astro Retailer is a smart retailer! You understand the ...
    • Astro Coupons | Credit Reimbursement

      Coupons can only be redeemed on Standard Astro Accounts. At this time, Coupons are not compatible with POS Report style or Nightly Data Feed style Astro Accounts. Astro Coupons Credit Reimbursement: Redemptions for Coupons are automatically reported ...
    • MFG Sponsored Coupons | How to Redeem a Coupon

      Coupons can only be redeemed on Standard Astro Accounts. At this time, Coupons are not compatible with POS Report style or Nightly Data Feed style Astro Accounts. Only qualifying Pet Owners who shop at your store will receive an Astro Coupon via ...
    • MFG Retail Vouchers | Redeeming a Voucher

      So far the Brands that are opting to use Vouchers are planning on issuing new Vouchers on a monthly basis, still, it is a good idea to take a quick peek at your Voucher Programs weekly to see if there are any goodies waiting for you.  When one of ...