App Notifications | Overview | Marketing Suite
Mobile App Push Notifications Overview & Quick start Guide
What is the Astro Loyalty Customer Mobile App?
We have created a customer loyalty application that is available for your customers’ Androids and iPhones. The app is available for download from the Android “Google Play Store” and the iPhone “iTunes” store.
This application enables your customers to see what programs they are participating in and how many purchases they have made on their respective programs. Additionally, it allows them to setup their customer profile including pet data. (This information can be used for campaigns such as "Pet Birthdays"!) Your customers are linked exclusively to your store as well as the transactions they conduct with you.
When you add a customer to the Astro Loyalty program, they can be sent a “Welcome” email with instructions on how to create their account password and download the app. You can either manually send the email while signing them up, or you can make it an automatic setting. (Settings>Customer Check Out & New Customer Information Settings>Send Welcome Email by Default) Once downloaded, they can immediately set up their app and begin following their purchases in your store.
>App Notifications Quickstart Guide
Push notifications are used to keep your customers informed about new programs, specials, and other offerings at your store via the customer's mobile device and the Astro Mobile App!
You can send push notification to customers that have the Astro mobile app by creating a campaign. Once on your Marketing Suite main page, click Campaigns in the bottom left-hand corner.
There are two types of Campaigns you can make with Push Notifications. You can do a Multi-Media Campaign in which you can create a Templated Campaign with different elements, or you can send a Simple - Text Only Push Notification. Please see the article How to Send a Simple Text-Only App Notification | Simple Campaigns | Marketing Suite for information on how to send a a Simple Push Notification.
To create a Multi-Media Push Notification Campaign, select Template Campaign underneath Multi-Media Campaign.
From here you can either select an existing campaign, or New Template Campaign.
Once you are editing a Template Campaign, all settings for the Campaign will be on the left-hand side. Here, you will look for Communication Types.
Select Deliver Via App Notification for push notification campaigns.
In the top right corner you will see the number of recipients and number of push notifications that will go out. If you are sending solely a push notification campaign, then this number should match. However, if you are sending the campaign multiple ways such as email, and push notification, the number might be different since some people may not be receiving it via the app.
In the top right corner you will see the number of recipients and number of push notifications that will go out. If you are sending solely a push notification campaign, then this number should match. However, if you are sending the campaign multiple ways such as email, and push notification, the number might be different since some people may not be receiving it via the app.
In this example, the number for both of these is 0. However, when you go to send a push notification campaign for your store, this number should reflect the number of customers who have downloaded the app. This is why we suggest adjusting your customer settings to automatically send out your welcome email encouraging customers to download the app!
Customizing the Mobile App:
Astro allows you to customize the mobile app with your logo and color scheme. By default the mobile app is branded to Astro and you can modify by following the article: Customizing the Mobile App