Checkout FAQs
Redemption Reward Issues FAQ | Astro Retailers
Common Issues or Questions about Redemptions: Frequent Buyer and Offers: Why can't I redeem the reward my customer wants? This could be a few reasons. The most common is that the program is based on Least Value Free. The items available for ...
Checkout | How to Add Multiple Quantities
How to Add Multiple Quantities for Items During Checkout You can now add multiple items for customers without having to scan multiple items or constantly clicking the plus button! Woo! 1. Proceed to Checkout and Scan in the Item. You can also type in ...
What Sales Tax Owed on Free Goods and Discounted Items?
Whether you are using Paper Cards, Coupons, Astro Loyalty, or your POS to keep track of your Frequent Buyer Programs how you issue the reward to your customer and what they end up paying at the close of that sale will be the same. In order to make ...
How to Undo / Remove / Editing a Redemption | Astro Retailers
How to Remove or Edit a Reward If you haven't yet selected Finished you can simply click on Undo Redemption and save the redemption for next time or enter a different item. You can click on Undo Redemption if you haven't yet selected Finished If you ...
How to Split One Program Card into Multiple Cards | Drag & Drop
There may be times that you want to add a second card within the same program. Customers routinely buy a more expensive recipe and a less expensive recipe. If the program card they are adding these items to is Lesser or Equal Value Free (if this rule ...
Exceptions | How to Force an Item onto a Card Manually
What is an Exception? When you were using paper cards to track your frequent buyer programs you had the "freedom" to write whatever purchases you wanted to on a customer's card. The Exception process allows you to do just that, within reason. When ...