Indie Support Chat | Astro Retailers

Indie Support Chat | Astro Retailers

Meet Indie Chat

Inside the Command Center, you’ll meet Indie — our Meow-It-All shop cat.

Indie Chat (yes… Chat is French for Cat 😸) is built for those moments when:
  1. You need an answer fast
  2. You don’t have time to search for an article
  3. You have a quick question that feels too small to email Support
  4. You just want to sanity-check something and move on with your day
Indie can instantly search our Knowledge Base and surface answers and supporting articles.

Indie is not here to replace our Support Team — not even close.
Indie is a shop cat. They know a lot… but they don’t know everything.

From Indie Chat you can always:
  1. View the articles Indie used
  2. Or quickly connect with our team if you need deeper help

How to Use Indie Chat

Click on the Cat Icon in the bottom right of the page to begin. 


Type in your question into the chat and watch the Indie spring into action, ready to help with whatever you need! When you type a questions into Indie Chat, Indie instantly searches our entire Knowledge Base of support articles to find the most relevant answer. 

Notes
Be as descriptive as possible so it can better help you!


Along with a written response, Indie will include links to the source articles used to generate the answer. We highly recommend clicking those links if you'd like to go deeper. Many of our articles include:

  • Step-byStep instructions
  • Screenshots
  • Digital Walkthroughs
  • Video Tutorials

Indie can summarize and guide - but the full articles often provide the complete visual experience. 



Send to Astro Human

If Indie's answer-or the linked articles- still don't fully resolve your question, you can click "Send to Astro Human" directly inside the chat. That will submit a ticket to our Support Team, and a member of our team will follow up with you by email and will you'll be able to provide any additional details if needed before submitting a ticket to our Support team. 

Training Indie Chat


Notes
Training a Cat Takes a Village
We’re actively training Indie, to get them from a Meow-It-All Chat to a true Know-It-All Chat— and we need your help.

Please give responses a 👍 or 👎 so we can keep improving how Indie answers questions.

👍 Helpful? Great — that tells us we’re on the right track.
👎 Missed the mark? That helps us refine Indie for next time.

After all… training a cat is challenging.
Training a digital shop cat? Even harder.
Thanks for being part of the process. With your help, we know we can get there.

How to Move the Cat or Minimize

1. Click on the Cat

2. Click Settings Icon

Click "Bottom Left"

Click "Bottom Right"

Or click "Minimize"

 If you select Minimize, the cat will shrink to a small tab. You can click on the tab to open the chatbox.