2. Add Employee Users from Astro Loyalty on Vimeo.
From the Actions menu scroll down and select Account Management. You will need to be logged in as an Administrator User in order to do this.
To add employee users, click on the Add User icon next to My Users.
Add Employee Users Icon
A pop-up will appear where you can enter your Manager/Administrator's info, or your Staff/Cashiers' info into the fields provided.
Each User must have a valid email address. When a Support Ticket
is submitted to the Help Desk or an Exception Ticket
is created after an exception
is added to a Program Card, Astro Support will reply to the email address associated with the Employee User that created the ticket. If you want your staff to be able to communicate with support directly make sure their staff email address is the Username. If you want Support correspondence to be directed to someone else on staff, choose their email address from the Support Contact
drop-down menu. If you choose an email from the Support Contact list you can make the Username anything you want.
Fetch Current IP Address
You can add your store's IP Address to your User accounts. This will make it so that Users can only access your Astro account if they logging into Astro on a device that is hooked up to your store's internet/wifi. This is helpful if you have employees that work at more than one location since it will keep them from accidentally logging into Store A if they are working at Store B. This will also keep employees from being able to log into your Astro account from their homes or anywhere else outside the reach of your wifi.
If Master Admins want to be able to log into Astro from anywhere do not add an IP Address to your Username.
To Fetch the IP Address click on the red words Fetch IP Address below the Restrict Login to IP Address field and Astro will fetch the IP Address for you. It will be a series of numbers separated by periods. Ex. 220.127.116.11.
Creating One Cashier Account for Multiple Registers
You can have multiple registers linked to the same Cashier User
so your staff will only have to remember one Username and Password and all Support Tickets will reply to one email address. When creating the Cashier Account you will need to select how many registers will be linked this Cashier User, 1 through 6 (if there are more than 6 registers at one of your locations contact Support
Cashier User with 3 Registers and their Manager as the Support Contact
When your cashiers log into Astro using their shared Cashier Username they will need to select the Register Number they will be working at. After a cashier logs into Register #1, the other cashiers will no longer see Register #1 as an option.
Should you need to edit any user info (Name, Email, Password) or change security levels (Administrator / Cashier), you may do so by selecting and clicking on the user’s Name under My Users. You will need to be logged in as an Administrator to access Account Management and make any changes to My Users.
Masquerading Under a User (Multiple Locations)
If you need to access one of your additional locations you can do so by logging in under your Master Admin (any Admin account linked to your main location) and masquerading as one of the additional location's Users.
First, you will need to go to Account Management, located under the Actions menu on your top toolbar.
Find My Additional Locations listen at the bottom of the page, below is where you will find your additional locations listed. Click on the name of the store you want to access. This will bring you to that locations Account Management page.
Then click on the Email Address or Username of one of that store's Users. (It doesn't matter if the User you are masquerading as is a Cashier or an Admin, you will still have Admin access while masquerading.)
You will know you are under one of your multiple locations if you see that location's name at the top right of your screen where it says "Welcome [Name] @ [Location Name]. To stop masquerading and return to your main location click on the Astro logo at the top left of your screen. Make sure it now says your main locations name at the top right below the top toolbar menu.
If you need access to one of your additional locations for more than a couple minutes we recommend that you log into that location direct.
Removing an Astro User
There will be occasions where you need to remove a Cashier or Administrator user from your team.
To remove a User, simply click on the Delete User icon beside their name. You will be asked to verify that you want to remove the user. Selecting "OK" will remove them from your cashier/administrator list.