Customers
How to Convert Pet Owner to Breeder Account | Customers
You must be enrolled in a Breeder program in order to see some of the account options. How does a Breeder Program function on Astro? When you add a customer to Astro they are automatically designated as a PetOwner. Only customers who are designated ...
How to Delete or Re-instate a Deleted Customer Account | Customers
How to Delete a Customer: 1. Select the Customers tab at the top of your Astro account. 2. Search for the customer and select their account. 3. Scroll down to the bottom of the account page and select Delete Account. It will ask to confirm to ...
Converting a Pet Owner Account to an Employee Account
How to Convert a Pet Owner account to an Employee Account You must be enrolled in an Employee Feeder program in order to see the Employee account options. Converting via Checkout: 1. Go to Checkout. 2. Lookup their account and select. Or create a new ...
Upload an Existing Customer List for New Astro Retailers
This article is for onboarding new retailer's customers. Uploading customer lists is done when a retailer first joins Astro and has a blank account. We can only upload one list, so make sure the list has the correct customer's information to the best ...
Customer List | Accessing Customer Accounts - Look Up / Edit / Delete / Export
Your customer list is located under the Customers menu at the top of your Astro homepage. You will now see your complete customer list. If you have multiple locations the customer list will look a little different depending on which location you are ...
How to Combine Duplicate/Merge Customer Accounts
If you notice that you have two active customer accounts for the same customer, or if you have a couple that wants to combine their cards onto one customer account you can use the Combine Duplicate PetOwner Accounts feature. This method is ...
Incomplete Customer Information | Retailer Customer Accounts
You may come across Pet Owner accounts with incomplete customer information. That's okay! Incomplete customer information can be filled in at any time. The email address and phone number serve as unique identifiers to keep customers from being ...
Add a New Customer | Astro Retailers
How to Create a Pet Owner Account for a New Customer: The video above shows how to add a new customer prior to the launch of the Astro Marketing Suite. The main difference between what you see in the video and how it works now is where the Add ...
Converting Customers during Checkout
Overview If your customers hold onto their own Frequent Buyer Cards then this is the conversion method for you. Process Create and practice an actual process for converting the cards. In other words, in what order will you be using Astro compared to ...
How to Convert to Astro from Paper or Digital Frequent Buyer Programs
How to Convert your Paper Frequent Buyer Cards to Digital Frequent Buyer Cards in Astro There are several ways that you can convert your current customers' Frequent Buyer progress to Astro. Manual Method for Paper Card Conversions If you have been ...