Click on Request a Program.
This will bring you to a text box where you can enter the specifics of the program you were looking for. Please include as much info as you can. This will save time. Check out our Program Build Options here
. Please reference the Option and any Rules you would like in your request.
For Example: [Brand Name] - Buy [X] Get [Y] [Free/Discount] - Option [A, B, C or D] [Size/Weight] - Rule [Least Value, Most Frequent, Purchased Prior] - Time Limit [X] months.
Or you can write out exactly what you would like.
Name of the brand/brands of food/treats/supplements/etc.
Name of the parent company. (e.g. Champion makes Acana and Orijen)
The Types of items you want to include in the program. (e.g. Kibble, cans, freeze-dried, treats, frozen raw, supplements, etc)
Buy X Get Y Free
How would you like the cards Categorized? (e.g. according to species, kind of food, weight, etc)
Are there any Rules you would like applied? (e.g. Lesser or equal value free, purchases must be within x months, etc)
The key is to be as detailed as possible.
Click Submit Request.
This will send a ticket to the Help Desk to our support staff. You should expect a response within 24 hours. From here we will instruct you how to proceed.
How is a Tracking Program different from an Official Astro program?
What is an Official Program?
These are the programs that are published and available to all of our members. They are all Distributor or Direct Fulfilled. Astro guarantees that you will get credit back for items redeemed through these programs. The reason we can guarantee fulfillment is because we secure fulfillment by confirming with the manufacturer that the program is built to their exact parameters and that the distributors we link to the program as fulfillment partners agree in advance to write credits for free goods. The manufacturers also fully sanction their programs and their publication on Astro. There are also contracts in place that protect the data you generate when your customers participate in these programs, this ensures that the data generated cannot be used by these brands to contact your customers and direct their business elsewhere. These programs are also all included in your Frequent Buyer subscription, along with the marketing materials that you can use to promote them.