Text Configuration Settings | Marketing Suite

Text Configuration Settings | Marketing Suite

Text Configuration

In order for you to communicate with your customers via text you need an SMS phone number. To register for one you must fill out the form contained within Text Configuration and submit it to Astro Support. 

SMS Display Name

The name you enter here will seen as the sender of any messages you send to your customers. Most choose the name of their store as the sender, but that choice is up to you.

SMS Minimum Credit Balance

You can configure your text credit balance to automatically reload once your credit balance dips below a set amount. This will help to ensure that every time you draft and queue a new SMS text message to your customers that it will be able to be sent right away without having to reload your balance.

SMS Credit Reload Amount

In order to send an SMS text message to one customer you need one SMS credit. If you are sending an SMS text message to 100 customers you will need 100 SMS credits. A single credit costs just under 5 cents. The number you choose here will be the number of credits the system will automatically purchase on your behalf once your total credits dip below the number you chose for Minimum Credit Balance. You can choose between 500 and 5000.

It is completely up to you what number you choose as your reload amount, most decide to choose a number that is over how many of their customers have opted in to receive SMS text. This helps to ensure that you always have enough credits to send an SMS message. (Campaigns will show you how many of your customers are eligible to receive and SMS Text, you can also use Recipient Lists to generate a list of Opted-In SMS Customers which you can refresh to get an accurate number whenever needed.)

If you need to make adjustments to your reload settings you can return to your Settings checklist and click on Text Configuration to make any needed adjustments. 

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