Training Videos

Astro Training Videos

Astro Loyalty Training Videos

Full Training Video

This video covers everything you need to know about Astro so you can start using it today, and it is timestamped to help you find what you need help with right away.

1. Account Set Up

Related Articles:

2. Add Employee Users

Related Articles:

3. Enroll In Programs

Related Articles:

4. Adding & Checking Out Customers

Related Articles:

5. Fulfillment Reports

Related Articles:

6. Help Desk

Related Links:

7. Activating Your Account

Related Articles:

Frequently Asked Questions:

Is there an Integration with my POS?
Astro was designed as a standalone, so you can still use Astro without integration! We strongly recommend doing the Astro part first. This allows you to catch any pending rewards before you enter the purchase in the POS, so you don't have to reverse them. We find the easiest way to keep up is to have a tablet or other internet-capable device open beside your POS terminal with the Astro page up.
For a list of POS Companies that have an integration with Astro, please visit this article: POS Integration Options

Why does my Scanner not work with Astro?
Most USB or Bluetooth scanners should work with Astro, but Astro is just a web page, so the scanner must work in Human Interface Device (HID mode) which sends the scan as keystrokes to the browser. However, some POS software written for iPads uses scanners in iOS mode. It does not send scans as keystrokes to the browser. Scanners in iOS mode do not work with Astro. You may need to reference your scanners manual to see what mode options you have and what it might be currently set to. If your scanner has to be in iOS mode, it may possible to pair two bluetooth scanners, so you could purchase a cheap bluetooth scanner and use it exclusively for Astro. Otherwise, you can also type in the barcode (usually you only need to type in the last 4-5 digits to find the product) or you can use the drop downs to locate the product on Astro. 

    • Related Articles

    • Astro Marketing Suite | Overview & Videos | NEW

      Overview of the Astro Loyalty Marketing Suite Have you ever wished there was a way to communicate with your customers that was both quick and easy while still being sincere and personal? Now with the Astro Loyalty Marketing Suite, you will have the ...
    • Astro Offers Webinars

      Astro Offers Webinars Registration Links Astro Loyalty Webinar | Offers Check our Webinar Page for future LIVE webinars, and follow us on Facebook. Astro Offers Webinar Recordings: Did you miss one of our webinars? No worries! You can watch the ...
    • Pet Adoption Webinars

      On Demand Webinar Registration: ​ Astro Pet Adoption Webinar Recording Links: Did you miss one of our webinars? No worries! You can watch the recordings of the webinars below. You can also see what we talked about in the chat. A lot of good questions ...
    • 2020 - 2021 Transition | Opting In to the Marketing Suite

      We promised that we would give you ample time to decide whether you wanted to continue using the Marketing Suite once we returned to a paid subscription. You will have until July 1st 2021 to make your decision. We have added a pop-up that will allow ...
    • Included Marketing on Astro | My Astro Web Page

      My Astro Web Page The My Astro Web Page is included with your Standard Astro Loyalty Account and if free for you to use to share information about your store with your customers. The My Astro Web Page itself is not editable, but it does update ...