Training Videos

Astro Training Videos | Retailers

Astro Loyalty Training Videos

Full Training Video

This video covers everything you need to know about Astro so you can start using it today.



Account Set Up


1. Account Set Up from Astro Loyalty on Vimeo.


Add Employee Users


2. Add Employee Users from Astro Loyalty on Vimeo.


Enroll In Programs


3. Enroll In Programs from Astro Loyalty on Vimeo.


Adding & Checking Out Customers


4. Adding & Checking Out Customers from Astro Loyalty on Vimeo.


Fulfillment Reports


5. Fulfillment Reports from Astro Loyalty on Vimeo.


Help Desk


6. Help Desk from Astro Loyalty on Vimeo.


Activating Your Account


7. Activate Astro from Astro Loyalty on Vimeo.


FAQs

Why does my Scanner not work with Astro?

Most USB or Bluetooth scanners should work with Astro, but Astro is just a web page, so the scanner must work in Human Interface Device (HID mode) which sends the scan as keystrokes to the browser. However, some POS software written for iPads uses scanners in iOS mode. It does not send scans as keystrokes to the browser. Scanners in iOS mode do not work with Astro, but only because they do not work with the Safari browser. You may need to reference your scanners manual to see what mode options you have and what it might be currently set to. If your scanner has to be in iOS mode, it may possible to pair two blue tooth scanners, so you could purchase a cheap blue tooth scanner and use it exclusively for Astro. Otherwise, you can also type in the barcode (usually you only need to type in the last 4-5 digits to find the product) or you can use the drop downs to locate the product on Astro. 


    • Related Articles

    • Astro Marketing Suite | Overview & Videos | NEW

      Overview of the Astro Loyalty Marketing Suite Have you ever wished there was a way to communicate with your customers that was both quick and easy while still being sincere and personal? Now with the Astro Loyalty Marketing Suite, you will have the ...

    • Astro Offers Webinars

      Astro Offers Webinars Registration Links Astro Loyalty Webinar | Offers Join us every Tuesday for a live webinar where we discuss all things OFFERS. We will go over how to use Offers and best practices for getting the word out about your Offers to ...

    • Activating Your Astro Account | Retailers

      Astro Account Types & Add-ons Astro allows you to activate services a la cart so you can build the loyalty program that makes the most sense for your business. Here are your options and what they entail. Astro Offers-Only Account Membership Cost: ...

    • 2020 - 2021 Transition | Opting In to the Marketing Suite

      We promised that we would give you ample time to decide whether you wanted to continue using the Marketing Suite once we returned to a paid subscription. You will have until July 1st 2021 to make your decision. We have added a pop-up that will allow ...

    • Astro Loyalty Logos | Astro, Astro Frequent Buyer, Astro Offers, Sharing The Love | Astro Retailers

      Astro has a library of pre-made Marketing Materials that are free for you to use: Frequent Buyer Shelf Talkers | Retailer Media Kit We also have a collection of customizable Canva Templates available now. New templates are also added regularly. We ...